NH Collection Monterrey San Pedro

It was very clean and the staff very friendly… except for the omelette guy. It was a good location for us, because we had family nearby in Arboleda, a charming area of shops and restaurants.

The property is currently in renovation it it’s facade so You arrive to a sort of construction site. Inside they have a lobby where you check in. There was only one person and the system Was down. So we couldn.’t check in at 2:40… we went to get lunch. When we tried again at 5 they had just had a blackout and systems were gone again. So they gave us a room. And said they would send the keys later. Never happened. We had to go get them.

The room was recently renovated and very nice! The mountain view was gorgeous. The staff were also helpful and speedy when we needed to add a cot to our room. Parking was easy in the shopping mall garage one floor below the lobby. When you validate the parking with the hotel, it's not too expensive - about $7 USD per night. They also let us leave our bags behind the front desk for several hours after we checked out and did not charge us anything extra for this!

Location and facilities. Housekeeping and the Guest Relations Manager Eva did an amazing job.

The a/c was not working in my room. I had to call a couple times to get someone up to look at it. The got it working but would not say it was great. However, it was ok for one night.